This solution was developed to increase productivity and reduce costs associated with communications management, operations and maintenance.
Orbox allows you to manage all your communications from one single platform, from different locations, using your VOIP phones, without any extra efforts needed.
Hardware based or Virtual
Easy to setup
Compatible with most operators
Redundancy systemSchedule Free Demonstration
You'll never miss a call again, or leave your customers waiting. Add an auto attendant with a friendly message to automatically forward calls, according to the customer's needs.
Music on Hold/PhrasesDemo
Know the average time taken to answer a call, the number of calls answered or missed, by extension and by time period. Real-time data helps you easily identify anything that needs to be corrected or optimized keeping costs down and users delighted.
Answer Success Rate (ASR)
Time to Answer (TTA)
Average Length of Call (ALOC)Demo
Orbox allows you to collect data from external systems, that you use on a daily basis.
Route each incoming phone call to the right person/agent at the most appropriate time.
Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel.
Allows you to create unlimited call routes, which you can easily manage in the back-office.
Customized messages for automatic attendance- setup by extension number, by time or caller.
Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference.
Through data connection, it is possible to call to another offices at zero cost.
Complete and customizable reporting - by user/extension/call status
Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people.
Receive all faxes and voicemail messages in your email.
Distribute calls in an efficient manner. By creating a hunt group in a PBX, you minimize the chance a caller will get a busy signal when the call is received.
Listen in and monitor all the calls, by agent or client.
Select alternative destinations to dial when someone calls you, in case you are out of the office.
We can help you understand how you can increase your team's productivity and your customer´s satisfaction with Orbox.
Leave us your contact so we can make a demonstration fully adapted to your needs.